EXTENDED WARRANTY
WHY PROTECT YOUR PURCHASE WITH AN EXTENDED WARRANTY?

No repair charges to pay - including expensive bills on High Tech. Products
Both Labour And Parts covered for up to 5 years
One easy call to arrange repairs - no ringing around for quotes
Repairs carried out by qualified Service Engineers
If product not repairable - replacement package available

The purchase prices of Modern Products are very reasonable, due to the latest production techniques, but these products are extremely "high tech", very sophisticated in their design and when they fail they can be very expensive to repair because repairs are "Labour Intensive", often taking many hours to locate and rectify faults. Also, as we are aware "spares" for all possessions we own are expensive, for these reasons we would recommend "Extended Warranty" cover for most products.

At Appliance Plaza we recommend the Retra Service plan, for your peace of mind.
( The cost is shown against each product in the catalogue.)

WHAT SERVICE IS NOT COVERED

1. Breakdown due to:

a) Any willful act or neglect
b) Failure to comply with the manufacturers instructions for use or any required maintenance
(it is most important that any regular maintenance recommended by the manufacturer is carried out,
and this is particularly so where gas appliances are concerned).
c) Faulty installation or connections
d) Rust or corrosion

2. The cost of:

a) Parts where the Manufacturer provides a long-term parts guarantee.
b) Work due to Manufacturer recall of the covered product
c) General maintenance, adjustments, resetting of controls, tuning,
cleaning such as recording heads, soap dispensers and the like.
d) Accessories and consumable items. This includes but is not limited to batteries, styli,
light bulbs, disposable bags, filters, brush bars, belts, leads, rewinds, terminal connections, and computer software
d) Repairs to computer peripherals, which are not listed on the schedule.
e) Accessories and other items not affecting the normal usage of your product.
f)Call out charges where no fault is found with your product.
g)Replacing your product because replacement parts are no longer available. In which case your product will not be deemed
beyond economical repair but Retra Insurance Services will pay you (or your repairer) the last published price for the part(s)
plus the normal labour charge for the fitting.

3. Compensation for loss of use or any consequential loss whatsoever.

4. Repair to damage caused by i) scratching or denting or from the direct application of a tool.

To interior or exterior paintwork or casing.

a)Damage ensuing from faulty software or programming or reprogramming.
b)Damage caused by theft or attempted theft, fire, lightning, flood, ingress of moisture,
or other risk, which would be covered by normal Household insurance.
5. The cost of:

a) Rectifying any blockages and damage caused by any foreign body.
b) Gaining access to or replacing the product from any housing or fittings.
c) Realignment of aerials and satellite dishes or removal of debris from or weather damage to satellite dishes.

Please note - This policy does not cover:

Accidental Damage
Frozen Food Spoilage
Both of these contingencies are available under normal household contents insurance

Extended warranty not available by Retra Insurance Services on Servis,Brandt or De Dietrich.
Add 50% extra to the premium to Philco products.

GENERAL CONDITIONS

1. This service is limited to products described in the Retra Service Plan Certificate,
used solely for private domestic purposes by you and your family at the designated address within the United Kingdom, The Isle of Man, and the Channel Islands, other than portable products.
2. You cannot transfer the Retra Service Plan to anyone else without written permission from Retra Insurance Services.
3. You may cancel this Retra Service Plan within 30 days of purchase and have the payment refunded, providing no claims have been made.
4. This Plan will terminate in the event that after a claim, we replace your product or issue a final settlement.
5. This plan will terminate immediately with no refund in the event of a fraud or attempted fraud.
6. If you have paid the full payment we will not cancel your cover (other than for the reasons stated in conditions 4 & 5).
7. Renewal is at the discretion of RISL and is offered on most products as appropriate.

HOW TO ARRANGE REPAIRS
If the covered product develops a fault, first check any plug, fuse and the manufacturers operating instructions before proceeding any further.
(Remember if no fault is found you will have to pay any call out charge incurred).

If the fault persists contact Retra Insurance Service. You may be given further tests or instructions to carry out or a service call will be arranged for you.

CUSTOMER CARE
It is the objective of Retra Insurance services at all times to provide a first class service but there may be times when you feel that this has not been achieved. If you have cause for complaint you should in the first instance contact The Managing Director of Retra Insurance Services Ltd. If you are still in dispute or difference arising out of or in connections with this Plan, it will be determined by the arbitration of a single arbitrator to be appointed by the President or Vice President of the Chartered Institute of Arbitrators.

Unless specifically agreed to the contrary, this Service Plan shall be subject to English Law none of the above affects any right of action you may have.

CONTACTS

All enquiries regarding this Service Plan document or any queries relating to the conditions and exceptions of cover must be made in the first instance to:

Retra Insurance Services Ltd
4 Victoria Road
Ferndown
Dorset
BH22 9HZ
Tel: 01202 870225
Fax: 01202 870226