Shipments and returns

We offer shipping on all kitchen appliances to Mainland England, Wales and Scotland excluding Isles, Northern Ireland, certain postcodes will have free delivery, other postcodes will be determined in the shopping cart once the postcode is added.

Highlands - please use the shipping Calendar to determine whether we ship to your post-code.

For quotes to Scottish Highlands, Any UK Islands, Northern Ireland and other non-mainland postcodes, please contact us.

Please do not book someone to install your kitchen appliance until your item has arrived in good condition - we cannot be held responsible for delays due to unforeseen circumstances including but not limited to: accidents, traffic and weather.

All Items must be signed for and inspected immediately. Any missing items or damage needs to be reported within a reasonable time frame of 48 hours, so even if you are not installing your item straight-away, please thoroughly inspect the item upon delivery otherwise there is no practical way for us to determine whether it was damaged before receipt of your item & we will not be able to make a damage claim with our couriers or the manufacturer.

Delivery Times:

Our estimated delivery times vary according to the type of product and service you order. Please contact us if you have any Questions regarding the delivery process.

Collections:

You can collect items from our Warehouse.
The item must be paid for when you collect the item via Chip&Pin or Cash. You cannot pay for an item via the website or telephone and then collect.
Please call us 1 hour prior to arriving to ensure we have enough time to get the item out, the item doesn't suddenly sell out and that we are open

Installations:

We have a different team to install the appliances, If you have order installation as well, please make sure you have been confirmed over the phone about the delivery and installation on the same time or different.

Damaged or Missing items:

On the rare occasion that you notice damage at the time of delivery, you may wish to refuse the item.
It is your responsibility to thoroughly check the product and packaging within a reasonable time after delivery (no longer than 48 hours). We must be notified within 24 hours of Delivery of any loss or Damage to the item.
Carefully unpack your item, keep all packaging and remember how your item was packed. Carefully check the entire item for damage as soon as you can. If you subsequently become aware of any damage after delivery please contact us in writing by sending an Email to: info@applianceplaza.com
We reserve the right to request photographic evidence of the product(s) and/or packaging prior to collection.
Do not attempt to install your appliance if you notice damage. 
If it becomes apparent that the item has been installed prior to us being informed that it is damaged, we will assume that the item was damaged during installation.
Please carefully check that nothing is missing from your order and make sure you report anything that is missing within 48 hours via Email.
The main reason why we cannot be held responsible for damage or missing items that are reported after 48 hours, is that after this time frame we will not have time to make a valid claim with our suppliers or couriers.

Faulty Goods:

All of our appliances are guaranteed with a minimum of 12 months with the manufacturer for Domestic use. Any warranties that are longer than 12 months need to be registered with the manufacturer within 30 days of receiving your appliance in order to activate the extended warranty. If any faults arise, please contact our customer service team who will be pleased to help, however please bear in mind the Staff at the Wright Buy Ltd are not technicians, electricians, plumbers or engineers and therefore we will help you to get in touch with the manufacturer of your appliance.

Once an item has been installed we cannot accept a return without involving the manufacturer.

Faulty goods that have been installed will result in a guarantee claim even if you have just bought the appliance as we need to make sure it was installed correctly. The guarantee will not apply however if the fault arises from excessive wear and tear.

If your product appears not to be functioning correctly please first check the manufacturer’s instruction book and follow the fault-finding guide.

If a product has been installed the manufacturer will need to send a service engineer to inspect the appliance to establish the nature of the fault. The easiest way to do this is for you to arrange a time directly with the manufacturer. They will either be able to fix the fault or declare the appliance unserviceable. If the item cannot be fixed, the manufacturer will provide an uplift number. This uplift number enables us to arrange for a collection and/or a replacement.

Please remember if a product is found to be installed incorrectly the manufacturer reserves the right to charge for the engineer visit.

When installing a gas appliance a qualified Gas Safe engineer is required, all appliances will need to be installed by a qualified and insured trades person, who will have the correct certification. If your appliance isn't installed by a qualified tradesman the manufacturer will likely void the warranty.

Cancellations and Returns:

Under the Distance Selling Regulations, you are eligible to submit a return request for a full refund up to 14 working days after the day of delivery for a full credit or refund. If you do wish to withdraw from the contract you must notify us either in writing or by e-mail within the 14 working day time period after receiving the item. Any refund will be made within 14 days of the cancellation date.

Should you wish to cancel your order please contact our customer services team to discuss returning your item at your own cost.

Please be aware you have a duty of care for the goods whilst they are in your position. If you have not reported damage or missing items within 48 hours of the items being delivered, we will deem the product to have arrived in perfect condition.

We will only refund the item if we receive it in the same condition as it was when we sent it to you. This includes packaging. We recommend you insure your item with the courier.

Any sign of installation or use will result in no refund being applied. Similarly if the packaging is damaged we may refuse to refund you.

Prior to ordering your item, make sure you have consulted a qualified trades person to check that what you are ordering is the right dimensions and type. Please be advised that you will be charges 35% of handling charges.

Manufacturer's Guarantees and Extended Warranties

All items carry a minimum 12 months parts and labour guarantee/warranty issued by the manufacturer which is subject to provisions that the appliance:

  • Has been used solely for domestic purposes and is on domestic premises; i.e. not for commercial or trade use.
  • Has been used solely in accordance with the instruction book.
  • Has not been subject to misuse, accident, modified or repaired by anyone other than the manufacturer's service engineers.
  • Where the engineer finds no fault, or where the fault originates with the customer (wrong installation etc.) you may be charged.
  • Some Manufacturer Guarantees/Warranties are longer than 12 months, however this is subject to you registering the guarantee/warranty with the manufacturer.
  • We offer extended warranties which cover parts and labour which can be purchased through the website or over the telephone.
  • These are underwritten by UK General Insurance Services and administered by Corporate Support Solutions.
  • The extended warranties advertised, include the Standard Manufacturer's Warranty and you may still have to register for the initial Manufacturer's warranty. For example, if a Product has a 2 year warranty, you can purchase a 3 year warranty. The first two years are covered by the Manufacturer and the third year is covered by the Warranty company. You would still have to register the appliance yourself for the second year to qualify.
  • You will receive confirmation of your order and a service agreement. Please read the service agreement carefully for full terms and conditions regarding Extended Warranties.

By Agreeing to these Terms and Conditions, you agree that in the event of a fault at any time within the first 12 months after purchase, the Manufacturer will be responsible for any warranty claim and that in the unlikely event that an item is/becomes faulty, no matter how soon after it has been installed, it is the manufacturer who needs to decide whether or not the item is to be replaced or repaired.

You also agree that in the event of a fault, you will have to contact the Manufacturer directly to register your fault and organise an Engineer visit with the Manufacturer. The only way to determine what has caused a fault and what action needs to be taken is through an Engineer Visit, organised by the Manufacturer. Please note, this does not affect your right to return an item within 14 days of receipt, as Returns are only accepted for Brand New Items and not Items that have been used and/or installed.

 

Disclaimer/Guarantee

We will acknowledge your order and confirm availability by e-mail within one business day. Any e-mail or other electronic acknowledgment by us of receipt of an order placed by you does not constitute legal acceptance by www.applianceplaza.com of your order. Acceptance of your order and the completion of the contract between you and us will take place when the goods are dispatched, unless we have notified you that we do not accept your order or that you have cancelled it. The product that is delivered may vary slightly from the image supplied by the manufacturers and may not include any of the pictured accessories. We have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your card has already been charged we will immediately issue a credit to your account equal to the value of the original payment taken.

Descriptions relating to products are a guideline. We therefore recommend all product features and technical information is confirmed with the manufacturer before purchase.

Prices and availability are subject to change without prior notice.

All dates and times given for delivery are given in good faith, we endeavour to meet all agreed schedules with our customers and with our suppliers, however we cannot be held responsible for any loss of time or monies resulting from delayed, missed or incorrect deliveries. We cannot accept liability for any consequential loss of profit or indirect losses..

The products sold on our websites have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside of the UK. All products are covered by a minimum of 12 months UK Manufacturer’s warranty. However certain manufacturers offer varying parts & labour warranties subject to the customer registering their purchase with the manufacturer. Claims for promotional warranties must be registered within the set time according to the Manufacturers Terms & Conditions. All products must be installed and used in accordance with the manufacturer’s instructions. Items sold on our website are generally intended for normal domestic and consumer use and not commercial use, unless specifically stated within the product description.

English law applies to this contract and any dispute will be dealt with exclusively in the English Courts. These Terms and Conditions do not affect your statutory rights in any way.